Got a question? We’ve gathered answers to the things our customers
ask most, from making payments to managing your account.
Everything you need to know about Accounting.
Can’t find an answer? Please Chat with our team
Paayed brings your day-to-day accounting into one place, including sales and purchase invoices, expenses, bank reconciliation, VAT returns, journals and financial reports. You can also manage multiple currencies and give your accountant access when needed.
You can create and send invoices, track what has been paid and quickly see what is still outstanding. Paayed also helps you follow up on overdue invoices with payment reminders, so you have a clearer view of what your customers owe.
Yes. Paayed helps you match transactions from your bank account with invoices, payments and other accounting records. This makes it easier to spot unmatched transactions and keep your accounts accurate.
Paayed includes key reports such as Profit & Loss, Balance Sheet, Trial Balance, Aged Debtors and Aged Creditors. You can review reports for different periods to better understand your business performance and financial position.
You can invite your accountant to Paayed and give them access to the accounting areas they need. This allows them to review your records and work with your accounts without giving them unnecessary access to the rest of your business.
For businesses accepting payments with Paayed. Can’t find an answer? Please Chat with our team
Sign in to your Paayed Business account, go to Payment Processing, and follow the setup steps. You’ll need to provide business verification documents (such as a certificate of incorporation) and link your settlement bank account.
Most businesses receive settlements daily or weekly, depending on the agreed payout schedule. You can check your settlement frequency and upcoming payout dates under Payment Insights in your dashboard.
If a customer disputes a transaction, you’ll be notified via email and in your dashboard. Submit supporting evidence (such as invoices or delivery confirmations) within the stated deadline to improve your chances of a successful resolution.
If a customer disputes a transaction, you’ll be notified via email and in your dashboard. Submit supporting evidence (such as invoices or delivery confirmations) within the stated deadline to improve your chances of a successful resolution.
We offer plugins for major eCommerce platforms like Shopify, WooCommerce, and Magento, as well as API integration for custom setups. For POS systems, contact Support to confirm compatibility and get setup instructions.
Everything about managing reports, subscriptions, and customer data. Can’t find an answer? Please Chat with our team
You can manage your team, customers, leads, sales opportunities, projects and day-to-day tasks from one workspace. It gives your team a shared view of the people you work with and the work that needs to be done.
Each team member can be assigned a role that controls what they can see and do in Paayed. This helps you give people the access they need for their job without giving everyone full access to your business.
Yes. You can add leads, assign them to team members, record follow-ups and track opportunities as they move through your sales pipeline. This helps your team see what needs attention and where each opportunity stands.
You can create projects, break the work into tasks, assign responsibilities and set deadlines. Your team can then track progress from the same workspace, making it easier to see what is completed, in progress or overdue.
Paayed keeps your customer details, contacts and related activity together in one place. Your team can quickly view the information they need when following up with customers, managing opportunities or working on related projects.
Everything you need to know about account settings and preferences. Can’t find an answer? Please Chat with our team
Click on “Sign up” at the top right corner of this page. Select Personal or Business account, and fill in the required details.
Go to Settings → Verification, upload a valid government-issued ID, and provide proof of address. Verification usually takes less than 24 hours.
Log in to your account, select Cards, and choose Block Card. You can request a replacement directly from the same menu. For urgent cases, call our Support line immediately.
Navigate to Settings → Profile, update your information, and save changes. For business accounts, you may be asked to upload supporting documents for certain updates.
Accounts can be suspended due to security concerns, unusual activity, or incomplete verification. Check your email for details and follow the instructions to restore access.
