Got a question? We’ve gathered answers to the things our customers
ask most, from making payments to managing your account.
Everything you need to know about sending, receiving, and tracking your money.
Can’t find an answer? Please Chat with our team
To send money, log in to your Paayed account, select Payments from the menu, choose Send Money, enter the recipient’s details, select the currency, and confirm the transaction. For added security, we may request a verification code before processing your payment.
Local transfers are free for most account types. International transfers carry a small fee, which depends on the destination country and currency. You’ll always see the exact fee and exchange rate before confirming the transaction.
Usually, transfers are instant. It takes minutes. However, a bank transfer method will take 1-3 business days to reach the recipient’s account. You can track the status of any transfer in your Transactions page.
If the payment is still “Pending”, go to Transactions, select the payment, and click Cancel. If it has already been processed, you’ll need to contact our Support team for assistance. Please note that processed payments can’t always be recalled.
Delays can occur due to bank processing times, public holidays, incorrect account details, or security checks. If your payment is delayed beyond the expected timeframe, contact Support so we can investigate.
For businesses accepting payments with Paayed. Can’t find an answer? Please Chat with our team
Sign in to your Paayed Business account, go to Payment Processing, and follow the setup steps. You’ll need to provide business verification documents (such as a certificate of incorporation) and link your settlement bank account.
Most businesses receive settlements daily or weekly, depending on the agreed payout schedule. You can check your settlement frequency and upcoming payout dates under Payment Insights in your dashboard.
If a customer disputes a transaction, you’ll be notified via email and in your dashboard. Submit supporting evidence (such as invoices or delivery confirmations) within the stated deadline to improve your chances of a successful resolution.
Yes. Go to Transactions, select the payment, and choose Issue Refund. Refunds usually take 3–5 business days to reach the customer’s account, depending on their bank.
We offer plugins for major eCommerce platforms like Shopify, WooCommerce, and Magento, as well as API integration for custom setups. For POS systems, contact Support to confirm compatibility and get setup instructions.
Everything about managing reports, subscriptions, and customer data. Can’t find an answer? Please Chat with our team
Open the CRM tab, locate the customer profile, and select Subscriptions. From there, you can create, edit, pause, or cancel subscription plans.Payments from the menu, choose Send Money, enter the recipient’s details, select the currency, and confirm the transaction. For added security, we may request a verification code before processing your payment.
To send money, log in to your Paayed account, select Payments from the menu, choose Send Money, enter the recipient’s details, select the currency, and confirm the transaction. For added security, we may request a verification code before processing your payment.
Yes. The Bank Reconciliation tool in your CRM lets you match transactions from your bank account with records in Paayed. This helps you quickly spot missing or duplicate entries.
In the CRM, filter your invoices by Status: Overdue. You can send reminders directly from the dashboard or download the overdue list for offline follow-up.
Paayed supports integrations with Xero, QuickBooks, and Sage. You can connect your account under Integrations in your settings.
Everything you need to know about account settings and preferences. Can’t find an answer? Please Chat with our team
Click on “Sign up” at the top right corner of this page. Select Personal or Business account, and fill in the required details.
Go to Settings → Verification, upload a valid government-issued ID, and provide proof of address. Verification usually takes less than 24 hours.
Log in to your account, select Cards, and choose Block Card. You can request a replacement directly from the same menu. For urgent cases, call our Support line immediately.
Navigate to Settings → Profile, update your information, and save changes. For business accounts, you may be asked to upload supporting documents for certain updates.
Accounts can be suspended due to security concerns, unusual activity, or incomplete verification. Check your email for details and follow the instructions to restore access.
