We’re sorry to hear that your experience with Paayco did not meet your expectations. Everyone has the right to voice their concerns if they feel our services fell short, and we’re here to help.
Before you submit a formal complaint, you might find a quick resolution through some of the alternative options we offer. Take a moment to review them below.
Contact our Support Team
You’re also welcome to call us to discuss your complaint:
In certain regions, phone support might not be available. If that’s the case, you can always request a call back.
Chat with us directly from your mobile/Web app.
The chat will start once you’re logged in.
File a Complaint
We’ll carefully review your concern and get back to you promptly.if you have any concerns about Paayed’s service, we want to know about it. We will do our best to resolve your compliant quickly and fairly. You can use the form below to make a compliant on your behalf or on behalf of someone else.
Please use this link to complete our complaint form.
Appealing a Deactivated Account
If your Paayco account has been deactivated, you can submit an appeal. We’ll review your case and guide you through the next steps.
Learn how to make an appeal.
What happens after I submit a complaint?
Once you make a complaint, Paayco will:
We strive to handle your case promptly. Our goal is to acknowledge your complaint within 24 hours and provide a final response within 15 calendar days. In some rare cases, if we need more time to thoroughly investigate, we’ll inform you about the extended timeline.
What if I’m not satisfied with the response?
If you have a complaint, please fill out our complaint form using this link, and we’ll investigate it for you.
If you’re unhappy with our final decision, you can take your complaint to the Financial Ombudsman Service (FOS).
You have up to 6 months to contact the Ombudsman after we’ve sent you our final response.
If we can’t give you a final response within 15 calendar days, we’ll extend the deadline to 35 calendar days from when you first made your complaint.
If you haven’t heard from Paayed within 15 days, or if you’re still not satisfied with our final response, you can escalate your complaint to the Financial Ombudsman Service using the contact details above.
