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privacy policy

Who we are

Personal data we collect

How we use your personal data

Legal bases for processing

Sharing your personal data

International data transfers

Data retention

Your data protection rights

Security of your data

Cookies

Children’s data

Changes to this Privacy Policy

Contact us

General Terms

Last updated: 02/02/2026

This Privacy Policy explains how Paayed Ltd, trading as Paayed (“we”, “us”, or “our”), collects, uses, stores, and protects your personal data when you use our website, services, or otherwise interact with us. 

We are committed to protecting your privacy and handling your personal data in a transparent and secure way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Company name: Paayed Ltd (trading as Paayed) 
Company number: 16202751 
Registered address: One Canada Square, Canary Wharf, London, E14 5AA United Kingdom 

Email: support@paayed.com 

Paaed Ltd is the “data controller” for the personal data we collect. 

2. Personal data we collect

We may collect and process the following categories of personal data:

a) Information you provide to us

  • Name 
  • Email address 
  • Phone number 
  • Company name 
  • Account registration details 
  • Communications you send to us (e.g. support requests) 

b) Information collected automatically

  • IP address 
  • Browser type and version 
  • Device information 
  • Pages visited and usage data 
  • Cookies and similar technologies 

c) Information from third parties

  • Service providers (e.g. analytics, payment, or identity verification providers) 
  • Publicly available sources, where permitted by law 

3. How we use your personal data

We use personal data for the following purposes:

  • To provide and operate our services 
  • To create and manage user accounts 
  • To communicate with you, including support and service updates 
  • To process payments and prevent fraud 
  • To improve our website, products, and user experience 
  • To comply with legal and regulatory obligations 
  • To send marketing communications (where you have consented or where permitted by law) 

We only process your personal data where we have a lawful basis, including:

  • Performance of a contract – to provide our services 
  • Legal obligation – to comply with applicable laws 
  • Legitimate interests – to operate and improve our business (balanced against your rights) 
  • Consent – for marketing communications or non-essential cookies 

You may withdraw consent at any time. 

5. Sharing your personal data

We may share your personal data with:

  • Trusted service providers (e.g. hosting, analytics, payment processing) 
  • Professional advisers (e.g. legal, accounting, compliance) 
  • Regulators, law enforcement, or authorities where required by law 
  • Business partners, where necessary to deliver our services 

All third parties are required to protect your data and only process it for specified purposes. 

6. International data transfers

Some of our service providers may be located outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations 
  • Standard contractual clauses 
  • Equivalent legal protections 

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or regulatory requirements. When data is no longer needed, it is securely deleted or anonymised.

8. Your data protection rights

Under UK GDPR, you have the right to: 

  • Access your personal data 
  • Request correction of inaccurate data 
  • Request erasure of your data 
  • Restrict processing of your data 
  • Object to processing 
  • Request data portability 
  • Withdraw consent at any time

     

To exercise your rights, please contact us using the details below.

9. Security of your data

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. 

However, no system is completely secure, and we cannot guarantee absolute security. 

10. Cookies

We use cookies and similar technologies to operate and improve our website. For more information, please see our Cookie Policy. 

11. Children’s data

Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from children. 

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly. 

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: 

Email: support@paayed.com  
Address: Paayco Ltd (trading as Paayed)  One Canada Square, Canary Wharf  London, E14 5AA United Kingdom 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK. 

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