GETTING STARTED

Paayed is a business platform that combines payment processing, invoicing, accounting, and team management into a single dashboard.

Instead of juggling separate tools for taking payments, sending invoices, reconciling accounts, and managing your team, Paayed brings everything together. Whether you’re a sole trader accepting your first card payment or a growing business processing thousands of transactions, the platform scales with you.

What you can do with Paayed:

• Accept card payments online through a hosted checkout, API integration, or Payment Links
• Take in-person payments using the Paayed A920 POS terminal
• Create, send, and track invoices with automated reminders
• Reconcile payments and manage your books with built-in accounting
• Add team members with role-based access (Admin, Manager, Staff, Accountant)
• Connect to Xero or QuickBooks for automatic sync

Setting up your Paayed account takes about 5 minutes.

Step 1: Visit the registration page

Go to paayed.com/signup and click “Create Account.”

Step 2: Enter your business details

You’ll need your registered business name, company number, trading address, and specify business type.

Step 3: Add your personal details

Provide your full legal name, date of birth, residential address, and a valid email address and mobile number.

Step 4: Set your credentials

Choose a strong password and enable two-factor authentication (2FA).

Step 5: Submit for verification

Most accounts are verified within a couple of days. You’ll receive an email confirmation once approved.

Know Your Customer (KYC) verification is a regulatory requirement for all UK payment providers.

Documents needed:

Identity: Valid passport or UK driving licence, plus a selfie holding your ID.

Address: Utility bill, bank statement, or council tax bill (within 3 months).

Company (limited only): Certificate of incorporation and proof of registered office.

Rejected documents? You’ll receive an email explaining why a document has been rejected and the next steps to take..

To receive settlements, connect a UK bank account:

1. Go to Accounting → Bank Accounts
2. Click “Add Bank Account”
3. Enter account holder name, sort code, and account number
4. Confirm and save

Three ways to get paid:

1. Online: Payment Gateway: Hosted checkout, API, or Payment Links.

2. In-person: POS Terminal: Enter the amount on your A920, customer taps/inserts/swipes.

3. Invoice payments: Send an invoice with a “Pay Now” link.

Settlement: All payments settle T+1: funds deposited by next business day. Reports in Transactions → Settlements.

We recommend a small test transaction (even £0.30) before going live.

Three integration options:

Hosted Checkout (no code): Paayed hosts a secure payment page. Generate a link, share with customers.

API Integration: Integrate directly via REST API. Docs at developers.paayed.com. Keys from Settings → API Keys.

Payment Links: One-time or reusable links. Fixed or open amount. Share via email, SMS, WhatsApp.

Supported: Visa, Mastercard, Amex, Apple Pay, Google Pay.

The Paayed A920 accepts contactless, chip & PIN, and mobile wallet payments.

Setup:

1. Charge fully (~2 hours)
2. Connect to Wi-Fi
3. Terminal downloads Paayed app automatically
4. Log in with dashboard credentials
5. Run a test transaction

Taking payment: Tap “Sale” → enter amount → customer taps/inserts/swipes → receipt prints automatically.

Connectivity: Wi-Fi or 4G. For mobile use, ensure data connection or portable hotspot.

Connection issues? Restart terminal and check Wi-Fi. Contact support@paayed.com if it persists.

Create, send, and track invoices from your dashboard.

Create: Invoicing → Create Invoice → add customer, line items, VAT, due date → Send.

Customer view: Professional email with “Pay Now” button linking to secure payment page.

Recurring: Auto-generate on your schedule (weekly, monthly, quarterly, custom).

Bulk import: Upload CSV via Invoicing → Import.

Reminders: Automatic for overdue invoices. Customise in Settings → Invoice Preferences.

Credit notes: Create from the invoice detail page for refunds or adjustments.

Invite team members with role-based permissions:

1. Team & CRM → Team Management → “Invite Member”
2. Enter email, select role, send invite

Roles:

• Admin: Full access including settings and billing
• Manager: Transactions, invoices, customers (no billing/team settings)
• Staff: Process transactions, create invoices (no reports/settings)
• Accountant: Read-only access to transactions and reports

Change roles or revoke access anytime. Deactivating logs them out immediately.

Settlements transfer your processed card payments to your bank account.

Cycle: T+1: Monday’s transactions settle Tuesday. Weekends/holidays shift to next business day.

Amount: Net amount (gross minus processing fees), batched daily.

View: Transactions → Settlements: click any settlement for full breakdown.

Currency: GBP only. Other currencies auto-converted at prevailing rate.

Missing settlement? Check bank details in Settings. Contact support@paayed.com with reference number.

Home: Revenue, recent transactions, pending invoices, quick actions.

Transactions: All payments, refunds, settlements. Filter and export to CSV.

Invoicing: Create, send, manage, set up recurring.

Customers: Directory with transaction history and contact details.

Accounting: Reconciliation, chart of accounts, financial reports.

Team & CRM: Team management, roles, CRM pipeline.

Settings: Account, bank, API keys, integrations, security.

Enable 2FA:

1. Settings → Security
2. “Enable Two-Factor Authentication”
3. Scan QR Code with authenticator app (Google Authenticator/Authy)
4. Enter 6-digit code to confirm
5. Save backup recovery codes securely

Session management: View active sessions in Settings → Security → Active Sessions. Revoke unrecognised devices.

Connect: Settings → Integrations → “Connect” → authorise → map accounts.

Auto-syncs: Transactions, invoice payments, settlements, fees, refunds.

Frequency: Every hour, plus manual sync anytime.

Account mapping: Map Paayed categories to your chart of accounts (e.g. card sales → “Sales Revenue”, fees → “Bank Charges”).

Disconnect: Settings → Integrations → “Disconnect.” Historical data stays in your accounting software.

Support Hub: paayed.com/support: searchable articles, guides, and FAQs.

Live chat: Mon–Fri, 9am–6pm GMT. Click the chat icon on your dashboard or paayed.com.

Email: support@paayed.com: include business name and issue description. Response within 4 business hours